Return policy

Last updated: October 15, 2026

Overview

This Return & Refund Policy explains how to return items purchased from Easelry and how refunds are handled. Please read it before you place an order.

Return Window

You may return items within 30 calendar days of the delivery date. Calendar days include weekends and public holidays.

Seasonal Return Extensions

If we extend the return window for a holiday season (for example, Christmas), the extended dates and the orders they apply to will be announced on our website. An extension applies only to the period stated in the announcement. Outside of an announced extension, the standard 30-calendar-day return window applies.

Condition of Returned Items

To be eligible for a return, items must be in their original condition:

Unused, with no visible wear or signs of use
All tags and labels attached
Original packaging intact and complete
All parts and accessories included

Eligible Returns

We accept returns for the following reasons:

Change of mind (buyer’s remorse)
Non-defective items that do not meet your needs
Defective, damaged or incorrect items

Non-Returnable Items

The following items cannot be returned:

Boards, canvases, easels or other items that have been painted on, drawn on, marked, cut or otherwise altered
Consumable art supplies (such as paints, inks, markers, pencils, pastels and other drawing media) that have been opened or used
Items with missing parts, accessories, tags or original packaging
Items damaged by misuse, improper assembly, accidents or normal wear after delivery
Items returned after the return window has ended or without our prior approval

Return Shipping Costs

Defective, damaged or incorrect items: We cover the return shipping cost. After your return request is approved, we will email you a prepaid return label.
Change of mind or non-defective items: You are responsible for the return shipping cost. We do not provide a prepaid return label for these returns.

We do not charge a return fee, restocking fee or handling fee.

How to Request a Return

Email us at service@easelry.shop within 30 calendar days of the delivery date. Please include your order number, the item(s) you wish to return and your reason for the return. For defective, damaged or incorrect items, please attach clear photos.
We will review your request and reply within 2 calendar days.
If your request is approved, we will email you the return instructions, including the return address. For defective, damaged or incorrect items, the email will also include a prepaid return label.
Pack the item securely in its original packaging and ship it using a trackable service. Please keep your tracking number until your refund is complete.
Once we receive your return, we will inspect it within 3 calendar days and email you the result.

Return Address

Please do not send items back to the address listed in our contact information or to the address your order was shipped from. The return address is provided by email after your return request has been submitted and approved. Items sent without approval or to any other address may not be processed or refunded.

Return Processing Time

Return requests are reviewed within 2 calendar days.
Returned items are inspected within 3 calendar days after they arrive.

Refunds

Refunds are processed within 3–5 business days after we receive and approve your return. Your refund is issued to the original payment method. The time it takes for the refund to appear on your statement depends on your card issuer. If a returned item does not meet the conditions in this policy, we will notify you by email.

Exchanges

If you receive a defective, damaged or incorrect item, you may request a replacement of the same item (subject to availability) or a refund. For any other exchange, please return the original item following the steps above and place a new order for the item you want.